Troubleshooting Common Issues

Quick fixes for common Offgrid system issues.

SolarArk Issues

Low Production

Symptoms: Lower than expected energy production Causes:

• Panel soiling (dust, debris, bird droppings)
• Shading from new obstructions
• Inverter issues
• Weather conditions

Solutions:

1. Clean panels with soft brush and water
2. Check for new shade sources
3. Verify inverter status in OffgridOS
4. Compare to weather-adjusted expectations

Battery Not Charging

Symptoms: Battery SOC not increasing Causes:

• BMS fault
• Inverter communication error
• Temperature extremes

Solutions:

1. Check OffgridOS for error codes
2. Verify ambient temperature (32-104°F operating range)
3. Power cycle inverter
4. Contact support if persists

HydroArk Issues

Low Water Production

Symptoms: Below expected output Causes:

• Low humidity
• Filter clogged
• Compressor issue

Solutions:

1. Check local humidity (needs 30%+)
2. Replace filters per maintenance schedule
3. Verify compressor operation
4. Allow 24 hours after weather changes

Mod.Homes Issues

HVAC Not Heating/Cooling

Solutions:

1. Check thermostat settings and batteries
2. Verify circuit breaker position
3. Clean/replace air filters
4. Check outdoor unit for debris

Smart Home Connectivity

Solutions:

1. Restart Wi-Fi router
2. Check device firmware updates
3. Re-pair devices in app
4. Verify network password

Getting Help

• OffgridOS Chat: 24/7 AI support
• Phone: 1-888-OFFGRID (M-F 8am-6pm)
• Emergency: On-call technician dispatch

Contact Support